privacy policy.
Preamble
Last updated: September 2026.
The website available at www.alcov.fr (the “Site”) is published by Alcôv, a société par actions simplifiée (simplified joint-stock company) with share capital of €14,377.80, registered with the Paris Trade and Companies Register under number 890 855 984, whose registered office is located at 34 rue Richer, 75009 Paris, France, represented by studio Cutback (“ALCOV”; “we”).
When you use our Site, we may process your personal data (“you”) in our capacity as data controller.
The purpose of this privacy policy (the “Privacy Policy”) is in particular to explain which personal data we collect about you, for what purposes it is processed, how long it is kept and what your rights are.
We reserve the right to amend this Privacy Policy at any time.
1. Purposes, legal bases, data collected and retention periods
Sending you newsletters. Legal basis: your consent. Data collected: identification data (last name, first name, phone number, email address). Retention period: your data is kept for three (3) years from its collection or from your last contact with us, for example following a request for information or an interaction with our communications.
Responding to your contact requests. Legal basis: our legitimate interest. Data collected: identification data (last name, first name, phone number, email address). Retention period: your data is kept for the time needed to process your request, then deleted.
Improving our Site and producing statistics. Legal basis: our legitimate interest in improving the Site’s features, and your consent where required. Data collected: connection data. Retention period: cookies and other commercial trackers may be placed on the user’s device for a maximum of thirteen (13) months. Information collected through cookies and trackers is kept for twenty-five (25) months.
Showing you targeted advertising on social networks, and measuring the performance and conversion rate of advertising campaigns. Legal basis: your consent. Data collected: connection data, email address. Retention period: thirteen (13) months maximum for cookies and trackers, twenty-five (25) months for the information collected through them.
Measuring conversions on partner ticketing sites using pixels. Legal basis: your consent. Data collected: technical identifier, date and time of the visit, event viewed, partner site used and, where applicable, information about a purchase such as the ticket type or the transaction amount. Retention period: thirteen (13) months maximum for cookies and trackers, twenty-five (25) months for the information collected through them.
Handling requests to exercise your rights over your personal data. Legal basis: legal obligation. Data collected: identification data. Retention period: data relating to requests to exercise rights is kept for the time needed to process the request, then archived for the applicable statutory limitation period.
2. Source of the data
We only collect and process the personal data strictly necessary for the purposes described above, directly from you.
3. Who receives your data
Within the limits of their respective responsibilities and for the purposes set out in article 1, the categories of recipients who may have access to your personal data are:
– authorised ALCOV staff;
– the provider responsible for hosting the Site;
– authorised staff of our subcontractors, where applicable;
– our partners (ticketing sites);
– where applicable, the relevant courts, mediators, chartered accountants, statutory auditors, lawyers, bailiffs, debt collection companies and supervisory authorities;
– third parties that may place cookies on your devices when you consent to it (for more details, see the Cookie management section).
4. Is my data transferred outside the European Economic Area (EEA)?
ALCOV may transfer some of your personal data outside the European Economic Area (EEA), in particular when using subcontractors based outside this area. These transfers comply with articles 46 et seq. of the GDPR, in particular through the standard contractual clauses adopted by the European Commission.
For more information about any transfers of personal data outside the EEA, you can contact us at the address given in article 7 of this Privacy Policy.
5. Cookie management
5.1 What is a cookie? A cookie is a small text file placed on your device’s hard drive when you visit a website. It records certain information about your browsing or online behaviour that helps us improve and simplify your experience.
5.2 Why do we use cookies? The cookies used on the Site help improve your browsing and the services we provide. We only collect:
– essential cookies, which are necessary for our Site to work;
– “social network” cookies;
– advertising cookies;
– analytics and statistics cookies.
5.3 How can I remove cookies? On your computers, smartphones and other internet-connected devices, your browser accepts the cookies on websites by default. However, you remain in control of these cookies, as you can set up your browser to:
– accept or refuse the site’s cookies;
– systematically refuse all cookies;
– ask for your consent for each cookie you come across while browsing.
To do so, simply refer to your browser and follow its instructions. For example:
– Internet Explorer™: Tools ► Internet Options ► Privacy tab ► choose the level you want;
– Firefox™: Tools menu ► Options ► Privacy tab ► choose the options you want;
– Chrome™: settings menu ► Settings ► Privacy and security ► Site settings ► Cookies and site data ► choose the options you want;
– Safari™: Safari menu ► Preferences ► Security ► Show cookies ► choose the options you want;
– Opera™: Tools menu ► Preferences ► Advanced tab ► Cookies section ► Manage cookies ► choose the options you want.
You can change your preferences or withdraw your consent at any time through the cookie management console available on the Site.
Please note that if you choose to block our cookies, browsing the Site and/or using some of its features may be affected. In any event, if you choose to delete all cookies, your user experience will be significantly affected and your browsing preferences will be erased.
6. What are your rights over your personal data?
Subject to the conditions for exercising these rights set out in the General Data Protection Regulation (GDPR) and the French Data Protection Act (loi Informatique et Libertés), you have the following rights over your personal data:
– Right of access: you have the right to confirmation of whether or not your personal data is being processed and, if so, to receive a copy of all the data we hold about you.
– Right to object to the processing of your data on legitimate grounds.
– Right to withdraw your consent at any time where the legal basis for processing is consent.
– Right to data portability: where processing is based on the performance of a contract or on consent, you can receive the personal data concerning you in a structured, commonly used and machine-readable format, or ask for it to be transmitted directly to a third party.
– Right to rectification: you have the right to ask for your personal data to be corrected if it is incomplete or inaccurate.
– Right to restriction of processing: you have the right to ask for the processing of your personal data to be restricted in certain cases defined by law.
– Right to erasure: you have the right to have the personal data concerning you erased.
– Right not to be subject to a decision based solely on automated processing, including profiling.
– Right to decide what happens to your data after your death and to have us pass your data on to a third party you have designated in advance. In the event of death and without instructions from you, we undertake to destroy your data, unless it must be kept for evidential purposes or to meet a legal obligation.
When you exercise these rights, you may be asked to prove your identity in order to prevent fraudulent requests.
You can exercise your rights by contacting us using the details given in article 7 of this Privacy Policy.
Finally, you have the right to lodge a complaint with the CNIL (French data protection authority): www.cnil.fr
7. Who to contact with questions about the processing of your personal data or to exercise your rights
For any question about the processing of your data or to exercise any of your rights, you can contact us:
– by email: privacy@alcov.fr
– by post: 34 rue Richer, 75009 Paris, France